GoDaddy, you broke my heart

For starters, you broke my website.

Recently, I have sporadically seen random characters being appended to my domain redirect URLs, so that when somebody types in this:

www.puttmate.com

They end up here:

https://inventoselive.azurewebsites.net/Prototypes/Details/35/UMheZ/

Instead of here:

https://inventoselive.azurewebsites.net/Prototypes/Details/35

Notice the random 6 characters that are being appended to the first URL: UMheZ. Since my server does not have a path/page/route that maps to these random characters, it does not render a page.

It seems like I am not the only one having this problem:

https://www.godaddy.com/community/Managing-Domains/My-domain-name-not-resolving-correctly-6-random-characters-are/td-p/60782

So why do I claim that GoDaddy broke my heart, and not just my website? Because of the absolute apathy, borderline antipathy, they have shown to their customers. I would expect them to fix this. But I get it-the solution may be complex, it may be caused by somebody else’s issue, the Internet is a complex place.

But there is simply no excuse to say “not my fault” and consider the case closed. We are your customers. Tell us “sorry this is broken, we are working to fix it and will let you know once we do; in the meantime, adding a ? to the end of your redirect domain usually solves the problem; I have sent you a screencast of me doing that if you want to see exactly how it is done.” The fact that they are so eerily quiet on this thread brings me to a sad realization: the love has gone from our relationship, and it has been for years now. We are only together because it is too expensive for us to break up.

But I think it is time for me to get back in the game, and find a domain partner who really likes me, who brings me unexpected surprises that make me happy, and works hard to make it right when something bad happens. Yep, we are breaking up.

If you have had a positive experience with GoDaddy that can offset this experience, I would love to hear about it. If GoDaddy broke your heart too, tell me in the comments below.

Have a great day.

Matt

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